Medical Call Center Representative
5.
0 Bellaire, TX Bellaire, TX Full-time Full-time $18 - $21 an hour $18 - $21 an hour 2 days ago 2 days ago 2 days ago Job Title:
Back Office Admin - Medical Call Center Representative FLSA Status:
Non-exempt Reports To:
Admin Manager Location:
Bellaire, TX Schedule:
Monday-Friday 8AM-5PM Travel:
None About Us National Endovascular Associates is a growing, fast-paced practice with offices in Texas and Georgia.
We offer minimally invasive treatment options for patients who suffer from varicose veins, peripheral artery disease, uterine fibroids, and other serious medical conditions.
To learn more about our practice, please visit us at TexasEVA.
com.
Our team is comprised of an experienced, elite group of administrative and medical professionals who are committed to exceptional patient care.
If you have a demonstrated track record that supports these values, we would love to talk to you! Job Summary The Medical Call Center Representative is responsible for providing excellent customer service.
This includes answering and transferring incoming calls, scheduling appointments, and resolving patient inquiries and concerns.
Essential Duties and Responsibilities may include the following.
Other duties may be assigned.
Answer incoming calls professionally and courteously.
Schedule appointments for patients with healthcare providers.
Respond to emails that arrive using our general office email address.
Resolve patient inquiries and concerns in a timely and efficient manner.
Maintain accurate records and documentation of all interactions.
Process patient payments and collect co-payments.
Adhere to all HIPAA regulations and company policies.
Triage incoming phone calls.
Qualifications To perform this job successfully, an individual must be coachable, accountable, adaptable, creative, organized, and flexible.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Knowledge of medical terminology and procedures is a plus.
Ability to work independently and as part of a team.
Professional and courteous demeanor.
Education/Experience High school diploma or equivalent.
Minimum of 1 year of experience in a call center or customer service environment.
Experience working in a medical office setting is preferred, but not required.
Experience with athenahealth EMR software is strongly preferred.
Language Ability Bilingual - English and Spanish.
Ability to read and comprehend simple instructions and short correspondence.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to patients, vendors, and employees of the organization.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to resolve problems involving several concrete variables in standardized situations.
Computer Skills Intermediate knowledge of Microsoft Office Suite and Outlook email Certificates and Licenses No certifications required.
Supervisory Responsibilities This job has no supervisory responsibilities.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to sit, stand, and walk.
The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.
The employee may occasionally lift and /or move up 10 - 50 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour Expected hours:
40 - 42 per week
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Day shift Ability to commute/relocate:
Bellaire, TX 77401:
Reliably commute or planning to relocate before starting work (Required) Language:
Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Bellaire, TX Bellaire, TX Full-time Full-time $18 - $21 an hour $18 - $21 an hour 2 days ago 2 days ago 2 days ago Job Title:
Back Office Admin - Medical Call Center Representative FLSA Status:
Non-exempt Reports To:
Admin Manager Location:
Bellaire, TX Schedule:
Monday-Friday 8AM-5PM Travel:
None About Us National Endovascular Associates is a growing, fast-paced practice with offices in Texas and Georgia.
We offer minimally invasive treatment options for patients who suffer from varicose veins, peripheral artery disease, uterine fibroids, and other serious medical conditions.
To learn more about our practice, please visit us at TexasEVA.
com.
Our team is comprised of an experienced, elite group of administrative and medical professionals who are committed to exceptional patient care.
If you have a demonstrated track record that supports these values, we would love to talk to you! Job Summary The Medical Call Center Representative is responsible for providing excellent customer service.
This includes answering and transferring incoming calls, scheduling appointments, and resolving patient inquiries and concerns.
Essential Duties and Responsibilities may include the following.
Other duties may be assigned.
Answer incoming calls professionally and courteously.
Schedule appointments for patients with healthcare providers.
Respond to emails that arrive using our general office email address.
Resolve patient inquiries and concerns in a timely and efficient manner.
Maintain accurate records and documentation of all interactions.
Process patient payments and collect co-payments.
Adhere to all HIPAA regulations and company policies.
Triage incoming phone calls.
Qualifications To perform this job successfully, an individual must be coachable, accountable, adaptable, creative, organized, and flexible.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Knowledge of medical terminology and procedures is a plus.
Ability to work independently and as part of a team.
Professional and courteous demeanor.
Education/Experience High school diploma or equivalent.
Minimum of 1 year of experience in a call center or customer service environment.
Experience working in a medical office setting is preferred, but not required.
Experience with athenahealth EMR software is strongly preferred.
Language Ability Bilingual - English and Spanish.
Ability to read and comprehend simple instructions and short correspondence.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to patients, vendors, and employees of the organization.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to resolve problems involving several concrete variables in standardized situations.
Computer Skills Intermediate knowledge of Microsoft Office Suite and Outlook email Certificates and Licenses No certifications required.
Supervisory Responsibilities This job has no supervisory responsibilities.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to sit, stand, and walk.
The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.
The employee may occasionally lift and /or move up 10 - 50 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour Expected hours:
40 - 42 per week
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Day shift Ability to commute/relocate:
Bellaire, TX 77401:
Reliably commute or planning to relocate before starting work (Required) Language:
Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
